ServiceNow chairman and CEO Bill McDermott
ServiceNow / THE WORLD THEY ARE BUILDING

Make work finish across the company.

The company now argues that the same records of who approved what can govern AI agents that act on a business. Whether customers buy it to control agents from other vendors is the open test.

See it taking shape ↓
01 / THE PRODUCTS

The products behind the promise.

Service Operations Workspace showing an incident with a Now Assist summary and an AI assistant panel
An incident in Service Operations Workspace, from ServiceNow's product documentation, with a Now Assist summary and an assistant that answers questions about the incident.
IT Service Management

IT teams log, route, fix and record incidents, problems, changes and service requests in one workspace.

Faster, recorded IT support on the same data model the rest of the company's workflows use.

Honeywell

An AI assistant that took over most service desk conversations

Qualitative: "the majority" of service desk conversations, quoted 2026-05-05.

Honeywell's chief digital technology officer said its assistant "Red", built with ServiceNow and Moveworks, eliminated the majority of service desk conversations, saving time for employees and the IT organisation.

What changed? ＋

Employees brought IT questions to the service desk as conversations with people.

A customer executive quoted in ServiceNow's own Knowledge 2026 release; it covers one assistant inside Honeywell.

PayPal

A database migration that made platform operations faster

2x faster database tasks; 5x faster longest-running operations; quoted 2026-05-05.

A PayPal principal platform architect said PayPal runs Case Management, Cloud Discovery, SecOps and Now Assist on the platform, and that after the migration database tasks are twice as fast and the longest-running operations five times faster.

A customer quote in ServiceNow's Knowledge 2026 release; it describes PayPal's own instance after a database migration.

Service Operations Workspace incident screen with Now Assist
One incident, one record: the IT workspace with Now Assist, from ServiceNow's product documentation.
02 / HOW IT BECOMES REAL

One IT incident, from report to governed fix

An illustrative example: an employee's email stops working on a Monday morning. The steps follow the product documentation for IT Service Management and Now Assist.

  1. 01

    The request becomes an incident

    The employee reports the problem through a portal or an assistant, and it lands as an incident record in the IT team's workspace. From here every action is written to the same record.

  2. 02

    AI summarises and categorises

    Now Assist summarises the incident and an AI agent can triage and categorise it. The agent also looks for similar incidents that were already resolved.

  3. 03

    Tie the incident to assets and services

    The configuration management database, the CMDB, links the incident to the server and service involved. The IT team can see what else depends on the broken component.

  4. 04

    A person approves the risky change

    If the fix needs a server change, the same record opens a change request, and the AI explains the change risk. The approver, a person, decides whether it goes ahead.

  5. 05

    Every AI action is logged

    AI Control Tower can log each AI interaction, apply company policies and show which AI assets are in use. The company sells this as the way to keep agents accountable across departments.

Follow the work, step by step

Work that gets stuck between systems

ServiceNow starts from a problem most large employers recognise: work that crosses departments gets stuck between systems. The company tells its own origin story at the top of its job postings. An engineer, Fred Luddy, wrote code that automated a tedious task for a coworker, and that moment, the company says, inspired him to build a company that frees people from busywork. Luddy founded ServiceNow in 2004 and was its chief executive until 2011. The first product was IT service management, or ITSM: the system an IT team uses to log a broken laptop or a failed server, send it to the right person, fix it and record what changed. Korean coverage in 2021 described how the same platform later took on HR requests and customer service work.

Since our founding, we've built our platform around the work customers need to accomplish.

Bill McDermott · Chairman and CEO · First quarter 2026 results release · 2026-04-22

The belief that sets ServiceNow apart is one platform. Its job postings ask staff to explain the advantage of a single cloud platform with one user interface, one code base and one data model. In 2025 its chief executive described the CRM business in the same words: sell, fulfil and service on one platform, one architecture and one data model. ServiceNow bets that the hand-offs between departments are where time is lost, and that a shared data model lets a request move across them without anyone typing it again.

Why now: AI that has to finish the job

The timing argument is about AI agents. In May 2026 the company put the gap in one line: enterprise AI has a completion problem. Large language models can answer a question, but they are not wired into the approval chains, permissions and audit trails that real work needs, so employees still chase approvals themselves. ServiceNow's answer is to sit under the models rather than compete with them. It says its platform connects to any model, cloud and data source and runs more than 100 billion workflows a year. In 2026 it rebuilt its pitch around an AI control tower: a place to find, govern and secure the AI agents a company already runs, whoever built them.

Our customers say, 'I can have all these Large Language Models, but they don't understand my business.'

Amit Zavery · President, COO and Chief Product Officer · Interview with diginomica on the second quarter 2026 results · 2026-07-22

One request, followed through the platform

Take an illustrative case. An employee's email stops working on a Monday morning, and the request lands as an incident in the IT team's workspace. Now Assist, the platform's generative AI, summarises the incident and can draft resolution notes, and an AI agent can triage and categorise it and look for similar incidents that were already solved. If the fix needs a change to a server, the same record opens a change request, and the AI explains the change risk to the person who has to approve it. Each step is recorded against the configuration management database, the CMDB, which ties the request to the assets and services it touches. A person still approves the risky change, talks to the employee and decides how far an agent may act on its own. ServiceNow says that inside the company its own AI specialists already handle over 90% of employee IT requests; that is the company's own use, a different thing from a measured customer result.

The pitch has moved from a better ticketing tool to the layer that governs AI. The evidence for the second claim is mostly ServiceNow's own so far: product launches, its internal use, and AI contract value that passed $1 billion in the second quarter of 2026. The test to watch is whether customers buy the control tower to govern agents built on other vendors' models.

In Korea all five open roles sit on the selling and delivery side: two architects, a CRM solution consultant, a CRM account executive and a partner leader. The work is to turn this platform argument into a Korean group's reality, where IT is often run by an affiliated system integrator and a request crosses a business owner, an IT department and an outside partner. Someone who has worked between those three will recognise the job.

Understand the products and their customers

Three doors onto one platform

ServiceNow sells dozens of products, but a large buyer usually meets three. IT Service Management is the original. An IT team works incidents, problems, changes and service requests in one workspace, every record linked to the CMDB, and Now Assist adds summaries, resolution notes and change-risk explanations, with AI agents that can triage incidents or draft change plans. The buyer is the CIO and the head of IT operations. ServiceNow created the category and still holds it, which is why it drew attention when Salesforce said in early 2025 that it was moving into ITSM.

The second door is CRM, where the roles reverse. Customer Service Management puts a service agent in CRM Workspace with the case record, the activity history, search and recommended actions on one screen, and ServiceNow CRM joins it with sales and order management. The company says its Autonomous CRM resolves over 100 million customer cases, orchestrates over 16 million orders and configures more than seven million quotes each month. In July 2026 the chief executive said the CRM business had reached $2 billion in annual contract value. Here Salesforce is the established vendor and ServiceNow the challenger, and two of the five open Korea roles sell this product.

The newest door: governing AI

The third door is the newest: AI Control Tower. Its inventory lists a company's AI systems, models, MCP servers and datasets, including unmanaged "shadow AI", and each asset gets a governance view of quality, safety, security and compliance, plus a lifecycle and a risk rating. The May 2026 update added discovery across more than 30 enterprise integrations, live observation of agent behaviour, automated risk controls and dashboards for AI spending. Otto, launched the same month, is the front door for employees: one assistant that combines Now Assist and Moveworks and routes a request to the right agent. Armis and Veza add the security half, a view of every connected asset and of which person or agent can reach what. The buyers are the CIO, the CISO and whoever owns AI risk; the alternative is the AI each software vendor builds into its own applications.

Who has bought it, and what was reported

The named results come from the company's own announcements. In ServiceNow's May 2026 release, Honeywell's chief digital technology officer said its assistant "Red", built with ServiceNow and Moveworks, eliminated the majority of service desk conversations, and a PayPal platform architect said database tasks run twice as fast and the longest operations five times faster after a migration. The first-quarter 2026 earnings release says Bell, the Canadian telecom operator, reported a 25% improvement in customer response time and 90% positive feedback on AI accuracy, and that TridentCare reached 96% scheduling automation and a 57% cut in patient wait times. These are customer quotes and company-reported outcomes, chosen by the seller.

The Korean names are older and come from ServiceNow events, partners and interviews. LG CNS, the LG group's IT services company and ServiceNow's first Korean partner, replaced an ITSM system more than 20 years old in about four months, the country head said in 2021. SK hynix has implemented ITSM in stages since 2022 and presented its IT operations platform at ServiceNow's Innovation Summit Korea, where LG U+ also presented its adoption. IBM Korea built an ITSM system for Lotte Hotels & Resorts on ServiceNow in 2021.

The strongest numbers come from ServiceNow's own releases, and the Korean evidence is about ITSM, the oldest door. For someone selling CRM or AI Control Tower in Seoul, the useful interview question is which Korean customers have opened a second door after ITSM, and who in those accounts made that decision.

03 / THE EVIDENCE

The story, in numbers.

DATED OBSERVATIONS

Total annual revenue

USD · B

GAAP total revenue for fiscal years ending 31 December, in USD billions, from each year's fourth-quarter results release. Includes subscriptions and professional services; acquisitions and currency are included as reported.

Figures, dates & basis ＋
Total annual revenue
DateValueBasis
2022-12-31$7.245B$7,245 million, up 23%.
2023-12-31$8.971B$8,971 million, up 24%.
2024-12-31$10.984B$10,984 million, up 22%.
2025-12-31$13.278B$13,278 million, up 21%.

ServiceNow

Moveworks acquisition closed

The AI assistant maker, announced at $2.85 billion, joined the platform.

Armis acquisition closed

The $7.75 billion connected-asset security company closed ahead of the second-half timing first expected.

AI contract value passes $1 billion

Second-quarter results reported ServiceNow AI above $1 billion in annual contract value and subscription growth of 24.5%.

Read the growth story

Subscriptions, priced per seat and increasingly per use

ServiceNow makes almost all its money from subscriptions. In the second quarter of 2026, subscriptions brought in $3,877 million of $3,987 million in total revenue, and professional services, the implementation work, made up the rest at a loss. Contracts usually run for several years, so the company reports what it has signed but not yet recognised: $29.0 billion in all, of which $13.20 billion falls due in the next twelve months (cRPO). Growth comes from new customers and from existing ones buying more: 658 customers paid more than $5 million a year at the end of June 2026, about 23% more than a year earlier, and the company reported a 98% renewal rate for the quarter. The price unit is changing. Seats were the classic model; in July 2026 McDermott said about half of net new business no longer uses seat-based pricing, while seat offerings stay because customers like predictability.

The numbers, and what each one measures

Total revenue grew from $7.245 billion in 2022 to $8.971 billion in 2023, $10.984 billion in 2024 and $13.278 billion in 2025, when it rose 21%. Subscription revenue grew 24.5% in the second quarter of 2026, or 23% in constant currency, and the company raised its 2026 subscription forecast to between $15.76 billion and $15.78 billion. AI is reported as contract value, not revenue: ServiceNow AI passed $1 billion in annual contract value in the second quarter of 2026. In 2025 the GAAP operating margin was 13.5% and the non-GAAP margin 31%; the difference comes from items such as stock-based compensation and the amortisation of acquired intangibles, which the company leaves out of its non-GAAP figures.

ServiceNow's published numbers and what each one measures
MeasureValuePeriodWhat it counts
Total revenue$13.278BFY2025Revenue recognised in the year, all products and services
Subscription revenue$3.877BQ2 2026Subscription revenue recognised in the quarter
cRPO$13.20B30 June 2026Signed revenue to be recognised in the next 12 months
RPO$29.0B30 June 2026All signed revenue not yet recognised
ServiceNow AI annual contract value$1B+Q2 2026Yearly value of AI contracts; contract value, not revenue
CRM annual contract value$2BJuly 2026Chief executive's figure on the earnings call
Customers paying over $5M a year65830 June 2026Customers with more than $5 million in annual contract value

Where ServiceNow stands

ServiceNow is the incumbent in IT service management and the challenger in most of the markets it is now pushing into. In CRM, Salesforce is the established vendor, and in early 2025 Salesforce answered ServiceNow's CRM push by saying it would move into ITSM. In AI, the competition is the AI every software vendor builds into its own applications, and the model companies themselves, several of which ServiceNow also partners with: Anthropic, NVIDIA, Microsoft and AWS all appear in its 2026 releases. Investors have been less sure than the results suggest. The shares lost 15.5% in April 2026 alone and by then stood more than 50% below their peak, as investors worried that AI tools could hollow out seat-based software.

Three risks a seller should know

First, pricing in the age of agents: if AI agents do work that people used to log in to do, fewer seats are needed, which is why the shift to usage-based deals matters. Second, integration and margins: three acquisitions closed within five months, and the GAAP subscription gross margin fell to 73.5% in the second quarter of 2026 from 80% a year earlier, partly because amortisation of purchased intangibles rose to 4.5% of subscription revenue; the company also said some Armis contracts allow termination for convenience. Third, trust: on 5 June 2026 ServiceNow applied a security update after an issue could let an unauthenticated user gain greater access than intended, and a later advisory said the observed activity was likely tied to researchers. The company's own list of risk factors starts with cyber-security events.

Two habits help in an interview. Name the measure: revenue, subscription revenue, annual contract value and cRPO are four different numbers, and the $1 billion AI figure is contract value. Then ask how your Korea target is counted: in seats, in consumption, or in net new annual contract value, the measure the partner posting uses.

04 / THE PEOPLE

Someone saw it first.

ServiceNow chairman and CEO Bill McDermott
Chairman and CEO

Bill McDermott

ServiceNow announced on 22 October 2019 that McDermott, who had led SAP as chief executive or co-chief executive for nine years, would succeed John Donahoe as CEO.

The choice behind the company ＋

Pushed ServiceNow beyond IT into CRM, which he called the fastest-growing business in 2025, and set 2030 targets of more than $30 billion in subscription revenue.

“Since our founding, we've built our platform around the work customers need to accomplish.”

Bill McDermott · First quarter 2026 results release · 2026-04-22
The decisions behind the company

A founder engineer, then a seller as chief executive

Fred Luddy had been chief technology officer at Peregrine Systems before he founded ServiceNow in 2004. He ran it as chief executive until 2011, sat on the board from 2004 and chaired it from 2018 to 2022. The company listed on the New York Stock Exchange in June 2012, pricing its offering at $18 a share, above the expected range, and raising $210 million. The engineer's habit still shows in what the company sells: one platform that customers configure and build on, rather than a set of separate applications.

The current shape comes from Bill McDermott. ServiceNow announced on 22 October 2019 that he would succeed John Donahoe, who was leaving to run Nike; McDermott had led SAP as chief executive or co-chief executive for nine years. He is now chairman and chief executive. Around him, Amit Zavery is president, chief operating officer and chief product officer, Gina Mastantuono is president and chief financial officer, and Bhavin Shah, a Moveworks co-founder, runs employee experience and AI. In May 2026 the leadership set targets for 2030: more than $30 billion in subscription revenue, with AI above 30% of annual contract value.

We are the rules and rails of business.

Bill McDermott · Chairman and CEO · Knowledge 2026 announcement · 2026-05-05

Four decisions that explain the company

Four decisions explain the company's shape. The first is to keep one platform and one data model, the claim every architect in Seoul is asked to explain. The second is to leave IT: in 2025 McDermott called CRM and industry workflows the fastest-growing business, and by July 2026 he put CRM at $2 billion in annual contract value. The third is to buy rather than wait. Moveworks ($2.85 billion, closed December 2025), Veza (agreed at $1 billion, closed March 2026) and Armis ($7.75 billion, closed April 2026) brought the assistant, identity and asset views that AI Control Tower now sells. The fourth is to sell with partners: McDermott says the $29 billion of contracted revenue still to be recognised is fuelled by longer customer commitments and demand from the partner ecosystem, ServiceNow passed $1 billion in AWS Marketplace transactions, and Anthropic is the first design partner for the feature that lets outside AI agents act through ServiceNow workflows.

How ServiceNow says it works and hires

The company describes its culture through a "People Pact", a commitment to do your best work, live your best life and fulfil a shared purpose, and through work personas. Most employees are "flexible" and work from their assigned office at least two days a week; some roles are "required in office". Four of the five Seoul postings are flexible and the CRM account executive is required in office. The hiring page promises a prescriptive interview process with standard evaluation guides, and it sets one rule worth knowing: candidates may use AI to prepare, but interviews, tests and technical challenges must be done without AI unless the company says otherwise.

Employees no longer need to know where to go or who to ask.

Bhavin Shah · SVP and GM of Employee Experience and AI · Otto launch announcement · 2026-05-05

For a Korea hire, the decisions that shape the job sit with a few people. Headquarters sets the platform, the pricing and the acquisitions. In Seoul, 현상준 has led the Korea business since April 2025 as area vice president and Korea head; Melissa Ries, group vice president and head for Asia and Korea, introduced him and called Korea a core market. The partner role reports to the GVP of Channels and Partnerships for APAC, and the enterprise architect posting asks its hire to carry the voice of the Korean market back into regional strategy.

05 / THE NEXT CHAPTER

Bring the platform and CRM to Korea's largest groups, with partners

The postings ask for executive-level technical selling to Korea's largest enterprises, delivery through system integrators such as Samsung SDS, LG CNS and SK C&C, and growth of the CRM business against an established competitor.

Leads the Korea business since April 2025

현상준

Area Vice President and Korea head

Pre-sales architecture and solution consulting
  • Principal Enterprise Architect, Korea
  • Sr Advisory Solution Consultant, CRM (Korea)
Professional services architecture
  • Principal Solution Architect
CRM sales
  • Senior CRM Account Executive
Partners and channels
  • Sr Dir, Global Partnerships and Channels, Korea

Team view drawn from Korean press naming the country head and from the five open Seoul postings read on 10 October 2026. Groups describe advertised work, not headcount or reporting lines.

Why Korea? Why now?＋

ServiceNow announced its Korea entry in November 2019, six months after registering a Korean entity, with LG CNS as its first partner and also a customer, and opened a local data centre in April 2020. At launch it pointed to Korea's many companies at the front of their industries, from home appliances to cars, and to the 52-hour working week, extended in 2020, which would push employers to automate routine work. In 2021 the country head added that Korean firms had modernised IT slowly after the first ITSM wave, and that asset-heavy high-tech manufacturers, telecom operators and banks showed the most interest. By 2025 the group vice president for Asia and Korea called Korea a core market. In September 2026 the current head framed the opportunity as a gap: Korean firms raised AI spending by about 120%, faster than the 110% global average, yet only 9% ran autonomous workflows.

Korean entity registered

ServiceNow Korea Limited was first registered as a foreign-invested company, with Ireland as the investing country.

Korea entry announced

At a press briefing ServiceNow announced its official entry into Korea, with LG CNS as its first Korean partner.

Local data centre

ServiceNow set up a data centre in Korea, a few months after entering the market.

Samsung SDS partnership

Samsung SDS agreed to provide consulting, implementation and operation of the platform and to spread a standard model to Samsung affiliates and other customers.

New Korea head

박혜경, formerly Korea head at UiPath and PTC, was appointed area vice president and Korea head.

현상준 appointed

현상준, formerly of IBM, PwC Consulting and SAP Korea, became Korea head.

Korea AI maturity results

The Korea head presented survey results: Korean firms scored 52 on AI maturity, and 9% ran autonomous workflows.

Understand the Korea opportunity

Why ServiceNow came to Korea

ServiceNow registered its Korean entity, ServiceNow Korea Limited, as a foreign-invested company in May 2019 and announced its official entry on 21 November 2019, with LG CNS as its first Korean partner and also a customer. A data centre in Korea followed in April 2020. The reasons given at the launch were Korea's many companies at the front of their industries, from home appliances to cars, and the 52-hour working week, extended in 2020, which was expected to push employers to automate routine work. In 2021 the country head at the time added a sharper argument: Korean firms had modernised IT slowly after the first ITSM wave, and asset-heavy high-tech manufacturers, telecom operators and banks were the most interested.

I believe a super cycle will soon arrive in the Korean market.

김규하 · Korea head at the time · CIO Korea interview, published in Korean; translated by Signet · 2021-02-26

Partners carry much of the work. Samsung SDS signed a strategic partnership in June 2021 to provide consulting, implementation and operation of the platform and to spread a standard model to Samsung affiliates and outside customers; IBM Korea and Megazone were named as ITSM partners the same year. The open enterprise architect posting expects its hire to know Samsung SDS, LG CNS and SK C&C, the large group system integrators, and the partner director posting covers five routes to market, from consulting and implementation firms to hyperscalers and software makers. Named Korean customers include LG CNS, SK hynix, LG U+, SK Discovery and the IT firm 서린정보기술, mostly in ITSM and IT operations.

The Korea team and its leaders

Korea has had three country heads in six years: 김규하 from May 2020, 박혜경 from August 2023 and 현상준 from April 2025. 현상준 spent more than 30 years in IT and business consulting, was a global partner at IBM and PwC Consulting, and led services sales and then enterprise business at SAP Korea from 2019. In September 2026 a newspaper described him as area vice president and Korea head, in an interview at the Korean office in Yeoksam. He presented results from a survey ServiceNow ran with the research firm ThoughtLab, covering 6,500 people in 19 countries: Korean companies scored 52 on AI maturity, level with the Asia Pacific average, while their AI spending grew about 120%, faster than the 110% global average; 52% had adopted AI agents, but only 9% ran autonomous workflows and 2% had redesigned their processes for AI.

Korean companies spend a lot of money on artificial intelligence (AI), but they have yet to reach the stage of putting it properly to work.

현상준 · Area Vice President and Korea head · Hankyung interview, published in Korean; translated by Signet · 2026-09-07

What the five open roles are for

On 10 October 2026 ServiceNow's job board listed five open roles in Seoul, all on the commercial and delivery side. The Principal Enterprise Architect, Korea advises the CIOs and CTOs of the largest customers before a sale; the Principal Solution Architect shapes large professional-services deals and carries them into early delivery; the Sr Advisory Solution Consultant, CRM (Korea) runs CRM discovery workshops and demonstrations; the Senior CRM Account Executive carries a quota for new CRM business with conglomerates, telecom operators and manufacturers; and the Sr Dir, Global Partnerships and Channels, Korea leads the partner managers and sits on the local Korea leadership team. Two other Seoul postings seen in early October, an HR solutions consultant and an account executive for Armis, were closed by 10 October. Read together, Signet sees Korea staffing senior technical sellers around its largest accounts and the CRM push, with partners carrying most of the implementation.

The worry that Seoul only executes has evidence on both sides. The entity dates from 2019 and a local data centre from 2020, and the partner director has full accountability for the Korea ecosystem and a seat on the local leadership team. But quotas are set from regional guidance, programmes follow a global structure, and three country heads in six years is a pattern worth asking about.

KOREA OPEN ROLES

5 open roles in Korea

Current Signet catalog · 2026-10-19

FOR YOU

Use the mock application to show a Korean enterprise deal you advanced with partners.

Solutions Engineer

Principal Enterprise Architect, Korea

Seoul, South Korea

Posting checked

The work
Advise CIOs and CTOs of the largest Korean customers on platform architecture before a sale.
Who fits
10+ years influencing senior technology leaders in pre-sales, customer or delivery roles.
Keep in mind
Executive-level Korean and English; knowledge of Samsung SDS, LG CNS and SK C&C expected.
Start a mock application ↗
Solutions Engineer

Principal Solution Architect

Seoul, South Korea

Posting checked

The work
Shape large professional-services deals and carry them from sale into early delivery, writing SOWs.
Who fits
Proven ServiceNow delivery in large multi-module transformation programmes; enterprise architecture.
Keep in mind
Customer Outcomes team; professional Korean and English required; ServiceNow certifications preferred.
Start a mock application ↗
Solutions Engineer

Principal Solution Consultant, CBS, Korea

Seoul, , Korea, republic of

Posting checked

The work
Lead ServiceNow CBS solution consulting for Korean HR and corporate-service workflows.
Who fits
More than twelve years in ERP/HCM/HR transformation consulting or presales, or HR service delivery, service-center operations or process redesign.
Keep in mind
Based in Seoul; the assigned work persona determines working arrangements. Employment depends on any required export-control approval.
Start a mock application ↗
See all 5 roles
GTM · Sales · BD

Senior CRM Account Executive

Seoul, South Korea

Posting checked

The work
Carry quarterly and annual CRM quotas, from territory plan to CxO meetings and close.
Who fits
10+ years selling enterprise CX or business solutions; Korea enterprise selling is essential.
Keep in mind
Required in office; about 10% travel; conglomerates, telcos and manufacturers.
Start a mock application ↗
Solutions Engineer

Sr Advisory Solution Consultant, CRM (Korea)

Seoul, South Korea

Posting checked

The work
Run CRM discovery workshops and demonstrations for large Korean enterprises alongside sales.
Who fits
10+ years of pre-sales consulting with deep hands-on CRM in service, sales, leads and opportunities.
Keep in mind
Familiarity with PIPA and regional compliance is part of the brief; supports regional sales targets.
Start a mock application ↗
07 / NOW & NEXT

The next scene is taking shape.

Armis acquisition closes

ServiceNow closed its $7.75 billion purchase of Armis, which discovers connected assets and manages cyber exposure, after closing Veza on 2 March.

Knowledge 2026: Otto and a wider AI Control Tower

The company launched Otto, expanded AI Control Tower, introduced AI specialists and opened its workflows to outside agents, with Anthropic as first design partner.

AI contract value passes $1 billion

Second-quarter subscription revenue grew 24.5% to $3,877 million, AI annual contract value passed $1 billion and the 2026 subscription forecast rose.

More context on what comes next

From platform of platforms to agent of agents

Read against the thesis, the last year has three threads. The first is assembly: Moveworks closed on 15 December 2025, Veza on 2 March 2026 and Armis on 20 April 2026, earlier than the second-half 2026 close first expected. The second is product: at Knowledge 2026 in May the company launched Otto, expanded AI Control Tower, introduced AI specialists for IT, CRM, employee services and security, and opened its workflows to outside agents, with Anthropic as the first design partner. The third is proof: AI contract value passed $1 billion in the second quarter, subscription revenue grew 24.5%, and the 2026 forecast went up.

With our AI Control Tower as the market standard, agentic deployments of ServiceNow AI increased ninefold in just nine months.

Bill McDermott · Chairman and CEO · Second quarter 2026 results release · 2026-07-22

The pressure

The same year brought pressure. The shares fell more than 50% from their peak as investors questioned seat-based software; a June security issue forced an update to hosted customer instances; and in the first quarter, conflict in the Middle East delayed several large on-premise deals, about a 75 basis point drag on subscription growth. Even so, the company raised its full-year subscription forecast in both April and July.

What to watch from Korea

  • Whether Korean customers that run ServiceNow for ITSM, such as SK hynix and LG CNS, add CRM or AI Control Tower.
  • Whether the gap in the September 2026 survey, 52% of Korean firms with AI agents but 9% with autonomous workflows, turns into Korean deals.
  • How Armis, which maps connected devices, is sold to Korean manufacturers, and whether the closed Armis sales posting in Seoul reopens.

The 2026 launches change the first meeting. A Seoul architect or account executive no longer pitches a better service desk alone; the conversation is about which AI agents a Korean group already runs, who governs them, and which workflow they should finish. Bring one example where you connected AI to a real approval chain.

Their future. Your next chapter.

Find your part ↑

An independent profile by Signet. No affiliation or investment recommendation. Introductions happen only with your consent.
Research reviewed 2026-10-10

A LITTLE MORE CONTEXT

Understanding ServiceNow.

What does ServiceNow do?

A request that crosses IT, HR, customer service or security usually waits on hand-offs, approvals and retyping. ServiceNow puts those departments on one platform with one data model, so the request, its approvals and its history stay in one record.

What is the opportunity in Korea?

The postings ask for executive-level technical selling to Korea's largest enterprises, delivery through system integrators such as Samsung SDS, LG CNS and SK C&C, and growth of the CRM business against an established competitor.

Are these confirmed job openings?

Employer postings were checked on 2026-10-10. Availability can change. Mock applications request a review from Signet.

How can I explore the company in more depth?

Follow the company from its vision through products, evidence and people to the Korea team and current roles. Use the table of contents to move within the page, and expand the sections for more context.

Back to the collection ↗