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Airwallex company · OPEN ROLE

Airwallex

IT Operations Support Lead

Singapore · Engineering · AI

Company
Supports businesses' cross-border payments, currency exchange, and card issuing on one platform.
Role
Oversees on-site IT operations for the Singapore and Southeast Asia offices.

What you will do

We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.

Responsibilities

  • Owns IT operations for the Singapore office and resolves issues directly.
  • Handles escalated IT support requests from the Malaysia, Vietnam and Indonesia offices.
  • Provides technical support on macOS, Windows and core SaaS tools for employees and contractors.
  • Manages AV equipment for meeting rooms and events.
  • Runs onboarding for new hires, setting up their computers and accounts.
  • Manages vendors, equipment and inventory needed for office expansion.

What you need

  • Communicates clearly and effectively in English.
  • Has experience owning IT operations at a regional or remote office site.
  • Can work independently with good judgment and close attention to detail.
  • Has basic admin experience with Google Workspace, Okta, Confluence, JIRA and Zoom.
  • Can troubleshoot basic network issues such as wifi and DNS.

Good to have

  • Experience in financial services, fintech or payments is a plus.
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Checked 2026-10-18

AirwallexIT Operations Support LeadStart a mock application