한국어·English
Airwallex company · OPEN ROLE
- Company
- Supports businesses' cross-border payments, currency exchange, and card issuing on one platform.
- Role
- Analyzes customer experience data and leads projects that improve operations.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Digs into each product line's full operating cycle with data and drives the fixes.
- Analyzes data from major clients and industry segments to lift the customer experience.
- Works closely with Product, Customer Success, and Engineering to land results.
- Pulls together project status and risk for leadership updates.
- Tracks core metrics and proposes what to improve.
What you need
- Has 10+ years of experience, with time at a strategy consulting firm.
- Is strong at analyzing data and solving problems.
- Has experience persuading and aligning a range of stakeholders.
- Holds a bachelor's degree or higher.
Good to have
- Has worked in tech, financial services, or high-growth companies.
- Comfortable with data tools like SQL, Looker, and Tableau.
- Has worked closely with product teams and shaped product direction.
- Moves with ownership even when things are unclear.
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Checked 2026-10-18
AirwallexSenior Manager, Operations StrategyStart a mock application