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Cloudflare company · OPEN ROLE

Cloudflare

Senior Customer Engineer, Japan

Tokyo · Hybrid · Solutions Engineer

Company
Helps companies keep their websites and networks fast and secure.
Role
Supports pre-sales technical validation for customers in Japan.

What you will do

We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.

Responsibilities

  • Work with account executives to uncover technical needs, design custom architectures, and run demos or PoCs.
  • Stay engaged with clients from onboarding through renewal and expansion as their technical advisor.
  • Keep the customer's business goals aligned with the product roadmap over time.
  • Use usage data to find upsell opportunities and share ownership of revenue targets.
  • Automate repetitive tasks with AI tools to free up time for customer advisory work.

What you need

  • Experience in a customer facing technical role such as solutions engineer or customer engineer.
  • Broad technical knowledge of web security, networking, cloud infrastructure, and enterprise architecture.
  • Experience working in a quota carrying environment and explaining SaaS metrics and business value.

Good to have

  • Hands on experience with Cloudflare's developer platform and AI features.
  • Experience with prompt design, large language models, or retrieval augmented generation.
  • Able to write integration scripts or APIs in Python or JavaScript.
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Checked 2026-10-19

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