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Intuitive company · OPEN ROLE

Intuitive

Customer Trainer

Seoul, South Korea (Hybrid) · Customer Success

Company
Build the hospital programme around a surgeon-controlled robot.
Role
Train surgical teams and manage training-centre courses and equipment.

What you will do

We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.

Responsibilities

  • Train surgeons, assistants and operating-room teams on da Vinci at training centers; support specialty courses and academic events.
  • Build and improve training materials, protocols, products, research and assessments, using surveys and learner feedback.
  • Train sales representatives, provide occasional operating-room support and troubleshoot training-center systems.
  • Manage training calendars, logistics, inventory, equipment maintenance, cleaning and instrument sterilization.
  • Identify service-training needs and certification criteria, work with experts and multimedia teams on in-person, online, video and blended curricula.
  • Track project status, document operating procedures, improve processes and mentor new or cross-functional teammates.

What you need

  • Three to five years in a healthcare-related company or equivalent experience.
  • Bachelor’s degree or higher.
  • Problem solving, independent ownership, ethical practice, teamwork, communication and interpersonal skills.
  • Self-directed learning, group training facilitation, cross-functional project management and familiarity with adult-learning methods.
  • Manage multiple projects and deadlines, develop new processes, evaluate complex situations and adapt quickly.
  • Flexible working hours and acceptance of travel up to 25%.

Good to have

  • Professional training, clinical/operating-room or medical-device experience is preferred; adult-learning knowledge is also listed as preferred.
  • Clinical/health science, healthcare management, engineering, business, communication or education degree is desirable.
  • MS Office and database experience preferred; CRM/ERP, Salesforce and SAP knowledge a plus.
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Checked 2026-10-19

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