Engagement Manager - Korea

Seoul (Remote) · Customer Success

Company: Connect a legal matter from source evidence to reviewed work and client delivery.
Role: Lead rollout, change and measurable adoption with customer executives.

What you will do

We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.

Design each customer’s adoption playbook, stakeholder map and target outcomes.
Sequence and adapt initiatives from initial rollout to firmwide adoption.
Advise customer teams on goals, legal workflows and high-value uses.
Run success plans, enablement, stakeholder check-ins, training and value reviews.
Coordinate GTM, Product, Legal Engineering, Engineering, Marketing and Support.
Partner with GTM on commercial moments, continuity and expansion opportunities.
Turn feedback into roadmap, positioning and enablement with product, engineering and marketing.

Strong management-consulting background.
Designing and delivering change-management and adoption programs in large, complex organizations.
Building transformation roadmaps and adoption plans with measurable outcomes.
Working with enterprise clients and senior stakeholders.
Program and project management across multiple workstreams.
Excellent written, verbal and interpersonal communication with executives and hands-on teams.
High emotional intelligence, knowing when to listen, advise and act.
Interest in AI and its role in complex industries.
Comfort in fast-paced early-stage environments while helping build the playbook.
A data-led approach to customer health and outcomes.

Read the employer’s original job description

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Checked 2026-10-18

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