한국어·English
Notion company · OPEN ROLE
- Company
- Builds a collaboration tool that combines documents, wikis, and project management in one place.
- Role
- Drives continued Notion usage and renewals among SMB customers directly.
- Language
- Native-level Japanese, business-level English
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Drives adoption of workflows and value realization for a named book of accounts so customers know how to get results with Notion.
- Makes renewal and expansion pipeline predictable, feeding directly into revenue growth.
- Works with Solutions Consultants on expansion and renewal strategy, and owns the commercial side of flat or at-risk renewals.
- Builds success plans with customers and runs regular reviews that show executives the return on their investment.
- Runs use-case consultations that help customers shape their workflows and uncover new opportunities.
- Brings in the Services team when a customer's implementation is complex or technical, and helps see it through to a good outcome.
What you need
- Has 3+ years growing renewals, expansion, adoption, and value realization for customers in B2B software.
- Has strong instincts for uncovering business problems directly with customers, mapping workflows, and turning goals into a real plan.
- Has enough technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows, even without building them personally.
- Reads commercial signals well, from renewal risk to expansion potential, well enough to shape account strategy together with the account owner.
- Can build workflows that push customers toward usage-based billing and tie adoption patterns to real revenue outcomes.
- Is native level in Japanese and business level in English.
Good to have
- Has touched customer success, solutions work, technical account management, or post-sales strategy for productivity and collaboration tools is a plus.
- Has turned around renewal accounts that were flat, at risk, or complicated is a plus.
- Has split account ownership before with support, sales, implementation, or solutions teammates is a plus.
- Has designed repeat-use programs or playbooks that grow retention, expansion, and adoption across many accounts is a plus.
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Checked 2026-10-19
NotionCommercial Outcomes ArchitectStart a mock application