한국어·English
Notion company · OPEN ROLE
- Company
- Builds a collaboration tool that combines documents, wikis, and project management in one place.
- Role
- Drives large enterprise customers to keep using Notion and renew.
- Language
- Native-level Japanese, business-level English
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Drives workflow adoption and value realization for a book of named accounts so customers see real outcomes with Notion.
- Contributes directly to NRR by keeping renewal and expansion pipeline predictable.
- Partners with Solutions Consultants on expansion and renewal strategy for shared accounts, owning flat or at risk renewals directly.
- Builds mutual success plans that guide customers through AI transformation and shows ROI to executives through regular reviews.
- Runs use case consultations that surface new workflow opportunities and grow the value customers get.
- Identifies when complex implementations need Services support and partners with that team to deliver results.
What you need
- Has 7+ years driving adoption, value realization, renewals, or expansion in a B2B software environment.
- Has strong discovery instincts, mapping business problems and workflows into practical implementation plans.
- Has the technical skill to co design, configure, and troubleshoot Notion workspaces and workflows.
- Has commercial judgment to assess renewal risk and expansion potential alongside account owners.
- Speaks native level Japanese and business level English.
Good to have
- Has experience in customer success, solutions consulting, implementation, or technical account management for productivity or workflow software.
- Has worked flat, at risk, or complex renewals and helped customers find a clear path back to value.
- Has partnered under a shared account ownership model with sales, solutions, support, or implementation teams.
- Has designed repeatable customer programs or playbooks that improve retention, expansion, and adoption.
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Checked 2026-10-19
NotionEnterprise Outcomes ArchitectStart a mock application