한국어·English
VAST Data company · OPEN ROLE
- Company
- Stores and processes the large-scale data needed for AI training and analysis.
- Role
- Handles technical inquiries and issue response for customers in Taiwan.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Builds trusted customer relationships backed by technical expertise on the product.
- Responds to technical support issues quickly, resolving them directly or escalating to engineering.
- Owns customer technical issues through to full resolution.
- Supports field services such as installs, upgrades, break-fix, and expansions.
- Submits and manages feature requests and bugs with product and engineering teams.
- Advocates for assigned accounts and tracks bugs, requests, and escalations continuously.
What you need
- Holds Taiwanese citizenship and is a native Mandarin speaker.
- Can be in the field in Taiwan around half the time.
- Has 5+ years of customer-facing pre-sale or post-sale experience with complex storage solutions.
- Has broad knowledge of enterprise IT infrastructure, networking, and storage.
- Has Linux system administration experience and can write bash scripts.
- Can work a rotational weekend shift roughly once every 8 to 12 weeks and occasional holiday coverage.
Good to have
- Has in-depth knowledge and hands-on experience with S3 and high-performance computing.
- Has hands-on lab or hardware management experience.
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Checked 2026-10-19
VAST DataCustomer Support Engineer - TaiwanStart a mock application