한국어·English
Veeva Systems company · OPEN ROLE
- Company
- Supports pharma and biotech companies' quality, clinical, and sales work with cloud software.
- Role
- Provides ongoing support for pharmaceutical companies' commercial systems once they are live.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Keep Veeva product features up to date and carry them through to real adoption.
- Sit down with the customer's business and IT teams to understand what they actually need.
- Design solutions for what customers ask for, and for what they need but haven't asked for yet.
- Be the single point of contact linking the rollout team, the support team, the customer's stakeholders, and Veeva's product group.
- Help customers keep using Veeva products and the field's best practices well after go live.
- Lead change management for customers moving their systems from on premises to the cloud.
What you need
- Three or more years working directly with clients on system operations and maintenance.
- Native level Japanese, spoken and written.
- Able to read and write English documents, using translation tools if needed.
- Able to pin down what customers need and either meet it or propose an alternative.
Good to have
- Experience configuring or supporting CRM tools like Salesforce, or content tools like SharePoint or Documentum.
- Experience with Java.
- About four years in life sciences or at a company that sells to that industry.
- Presentation skills.
- Fluent English.
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Checked 2026-10-19
Veeva SystemsManaged Services Consultant - CommercialStart a mock application