한국어·English
Airwallex company · OPEN ROLE
- Company
- Supports businesses' cross-border payments, currency exchange, and card issuing on one platform.
- Role
- Solves problems for large enterprise customers in Hong Kong and helps them succeed with the product.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Work with the account executive to guide clients through onboarding prep and get them live.
- Run KYC, KYB, and RFI checks together with clients and clear whatever blocks the process.
- Support the sales team with client handovers, onboarding prep, and keeping the sales platform updated.
- Take the first call on client questions and onboarding issues and coordinate a fix.
- Keep clients, account executives, and other teams in sync on communication and timing.
- Manage the paperwork and steps of onboarding so it closes out accurately and smoothly.
What you need
- Hold a bachelor's degree or higher.
- Have 2 to 4 years of experience in customer service or sales support.
- Communicate fluently in English, spoken and written.
- Juggle multiple tasks at once and hit deadlines.
Good to have
- Experience at a startup, payments company, or fintech is a plus.
- Cantonese or Mandarin ability is a plus.
- Hands-on use of Salesforce and Google Suite is a plus.
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Checked 2026-10-19
AirwallexCustomer Success Manager, EnterpriseStart a mock application