한국어·English
Airwallex company · OPEN ROLE
- Company
- Supports businesses' cross-border payments, currency exchange, and card issuing on one platform.
- Role
- Analyzes market perception through customer research and presents recommendations to leadership.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Runs both qualitative and quantitative studies, from interviews and surveys to data analysis, to build a full picture of the customer experience.
- Designs and builds user research methodologies that gather strong customer insight.
- Evaluates how the company is perceived in the market through direct customer interviews.
- Analyzes collected feedback to surface insights that inform product and business strategy.
- Presents findings and recommendations clearly to senior management.
- Works across teams to fold customer insight into product and service improvements.
What you need
- Has 5 to 10 years of experience in customer experience or user research.
- Has proven expertise designing and running user research methodologies.
- Has the analytical skill to turn data into business recommendations.
- Communicates clearly in English, in both writing and speech.
- Has worked across cross-functional teams in a fast-paced, high-growth environment.
Good to have
- Has experience in B2B SaaS or financial technology environments.
- Is familiar with CRM systems and data-driven customer insight tools.
- Has knowledge of regulatory issues such as KYC or AML.
- Holds an advanced degree in a relevant field.
Read the employer’s original job description
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Checked 2026-10-18
AirwallexManager, Operations Strategy (Market Insights/User Research)Start a mock application