한국어·English
Airwallex company · OPEN ROLE
- Company
- Supports businesses' cross-border payments, currency exchange, and card issuing on one platform.
- Role
- Provides technical support for major clients rolling out payment solutions in Hong Kong.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Own the relationship for a set of strategic enterprise clients as their technical point person.
- Get deep enough into a client's business to become their trusted expert.
- Team up with account managers to spot optimization and upsell opportunities.
- Take ownership of analyzing and improving how clients experience support.
- Step in as the escalation point for break-fix and technical questions.
- Walk clients through roadmap updates and support metrics at quarterly reviews.
What you need
- Holds a STEM bachelor's degree.
- Has 5+ years in engineering, technical support, or a technical account manager role.
- Can juggle multiple shifting priorities and deadlines.
- Understands the software development lifecycle and API architecture.
- Speaks and writes well enough to present to decision makers.
Good to have
- Knows the payments or financial services space.
- Has dug into transaction data to surface insights.
- Is highly organized and self-driven.
- Has wired RESTful APIs into web applications.
Read the employer’s original job description
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Checked 2026-10-19
AirwallexSenior Technical Account ManagerStart a mock application