Incident Management Engineer - bilingual (Korean & English), Incident Detection and Response

Seoul, KOR · Engineering · AI

Company: Companies will rent the computing AI runs on; AWS is building it first.
Role: Lead critical incident response for AWS Enterprise Support customers, running calls in Korean and English.
Language: Business-level Korean and English

What you will do

We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.

Resolves large scale incidents affecting customers as part of a rotating team.
Handles technically complex customer issues together with engineering teams.
Leads incident calls with internal and external participants for critical workloads.
Watches customer metrics in real time and owns issues through to resolution.
Finds recurring problems, drives improvement projects, and writes procedure documents.
Mentors peers and works with others on operational improvements.

Works comfortably in both Korean and English at a business level.
Comes from a technical support, networking, or solutions architecture background with 3+ years in the field.
Has a degree in a relevant field such as computer science, information technology, or business, or brings 6+ years of equivalent experience instead.
Works a shift schedule aligned to AEST hours, including some weekends and public holidays.

Holds industry certifications such as AWS Associate level.
Has designed cloud architectures with high availability and fault tolerance in mind.
Has automated or manipulated data using Python, JavaScript, or shell scripting.
Understands distributed system architecture.
Can summarize complex technical issues for senior stakeholders.

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Checked 2026-10-10

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