한국어·English
Amazon company · OPEN ROLE
Incident Management Engineer (Korean/English bilingual), Incident Detection and Response
Seoul, KOR · Engineering · AI
- Company
- Companies will rent the computing AI runs on; AWS is building it first.
- Role
- Lead critical incident response for AWS Enterprise Support customers, running calls in Korean and English.
- Language
- Business-level Korean and English
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Take ownership, on a team rotation, of resolving large scale incidents that affect customers.
- Work with engineering teams to manage complex customer escalations.
- Lead incident calls with internal and external participants to manage critical customer issues.
- Continuously watch customer metrics in real time to catch problems early.
- Own customer issues from first report through final resolution.
- Lead improvement projects, build documentation and standard procedures, and mentor teammates.
What you need
- Speak and write both Korean and English at a business level.
- Have 3+ years managing major incidents or problems for organizations running mission critical systems.
- Have 5+ years in support engineering, network engineering, solutions architecture, or a similar IT role.
- Hold a bachelor's degree in computer science, information technology, communications engineering, or business, or have 6+ years of equivalent experience.
- Can present to an audience with strong oral and written communication skills.
Read the employer’s original job description
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Checked 2026-10-10
AmazonIncident Management Engineer (Korean/English bilingual), Incident Detection and ResponseStart a mock application