한국어·English
Anthropic company · OPEN ROLE
- Company
- Make reliable AI work inside the customer’s permissions and daily routines.
- Role
- Expand API and seat adoption as the first Korea-based CSM.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Act as the first Korea CSM and advise complex customers across Claude Enterprise, Claude Code and API.
- Build decision-maker relationships, plan usage and adoption, and address underused consumption and seat commitments.
- Quantify customer outcomes, ROI and value; find new use cases and departments for expansion.
- Lead change management, train-the-trainer programs and centers of excellence.
- Own success plans and quarterly reviews; relay Korean customer feedback to Product and develop local CS processes.
What you need
- Fluency in English and Korean is explicitly required, despite appearing under Preferred qualifications.
- A bachelor’s degree or an equivalent combination of education, training or experience in a field relevant to the role.
- The hybrid policy expects at least 25% office attendance; some roles require more.
Good to have
- 6+ years in customer-facing success, consulting, solutions architecture or similar roles.
- Experience with both consumption and seat business models, AI/ML concepts, API integrations and software implementation.
- Strategic expansion planning, cross-team collaboration, project management and hands-on execution.
- Interest in responsible AI and experience developing a region while working across US-headquarters time zones.
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Checked 2026-10-18
AnthropicCustomer Success ManagerStart a mock application