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Anthropic company · OPEN ROLE
- Company
- Builds the AI model Claude and helps companies use it safely.
- Role
- Supports employees with internal IT equipment and system issues.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Triage and resolve hardware, software, network, and account issues through tickets, Slack, and in-person support.
- Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and internal SaaS tools.
- Support account and access workflows tied to onboarding, offboarding, and reorganizations.
- Write and maintain runbooks and guides that cut down repeat questions.
- Spot patterns in support requests and propose what can be automated.
- Take part in an on-call rotation for issues outside business hours.
What you need
- Seven or more years of hands-on IT support experience.
- Experience supporting macOS, with ability to also handle ChromeOS, iOS, and Android.
- Substantial experience administering Google Workspace.
- Understanding of identity basics such as SSO, MFA, and directory services.
- Able to write basic automation scripts in Bash or Python.
Good to have
- Familiarity with zero-trust security concepts and endpoint security tools.
- Basic networking knowledge such as DNS, DHCP, and VPNs.
- Experience contributing to IT projects such as migrations or tool rollouts.
- Experience using AI tools to boost work productivity.
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Checked 2026-10-18
AnthropicIT Support EngineerStart a mock application