한국어·English
Anthropic company · OPEN ROLE
- Company
- Builds the AI model Claude and helps companies use it safely.
- Role
- Supports product questions from customers in Japan and across APAC.
- Language
- Native-level Japanese, business English
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Respond to customer inquiries in Japanese and English and resolve their issues.
- Handle everything from simple billing questions from individuals to complex API errors from businesses.
- Take on-call duty during APAC hours to respond quickly when urgent issues come up.
- Work with engineers to find the root cause of problems and fix them.
- Propose and drive process improvements to raise customer satisfaction.
- Build resources that grow the team's technical knowledge.
What you need
- Speaks Japanese at a native level and English at a business level.
- Has experience providing technical support in both English and Japanese.
- Understands APIs and technical SaaS products.
- Has a bachelor's degree or equivalent experience.
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Checked 2026-10-18
AnthropicProduct Support SpecialistStart a mock application