한국어·English
Atlassian company · OPEN ROLE
- Company
- Use accumulated work context for AI; help Korean enterprises adopt, renew and expand.
- Role
- Guide adoption and value for roughly twenty strategic enterprise accounts.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Advise senior stakeholders up to CxO level across the full customer lifecycle.
- Connect Atlassian’s platform to customer objectives in complex global SaaS environments.
- Create success plans and maintain regular check-ins, business reviews and strategic planning.
- Partner with the global implementation ecosystem on customer solutions.
- Map current or new product capabilities to customer requirements.
- Promote early and sustained adoption, positive change and growth in high-value accounts.
- Identify churn risk early and coordinate mitigation or escalation with the account team.
- Represent the customer internally and coordinate product, sales, support and marketing.
What you need
- 8-10+ years in customer success OR account management, managing strategic complex SaaS relationships.
- Experience owning an enterprise portfolio of roughly twenty strategic accounts.
- Consultative, trusted-advisor ability with customer executives and multilayer organizations.
- Success plans aligned with customer business strategy and clear success metrics.
- Jira and Confluence end-user expertise, including use cases, demonstrations and configuration trade-offs.
- Ability to coordinate internal stakeholders, balance a customer portfolio and solve problems with customer focus.
- Experience with Gainsight or a similar CRM, Salesforce and BI tools such as Tableau.
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Checked 2026-10-08
AtlassianPrincipal CSM, Strategic (Korean Speaking)Start a mock application