한국어·English
Braze company · OPEN ROLE
- Company
- Connect customer data to the next message, then learn from the response.
- Role
- Drive reseller customers’ renewals, retention and product adoption.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Work with the reseller team to drive customer renewals, retention and net retention, serving as the primary Customer Success contact.
- Manage several reseller portfolios in parallel with different governance, technical maturity and customer mix; hold all partners to consistent standards.
- Build shared success plans, strategic guidance, training and daily advice to grow feature adoption; own partner enablement sessions.
- Coordinate commercial owners, Technical Support, Industry Solutions and Deliverability Services to resolve platform, integration and support issues.
- Analyze usage with Gainsight, Looker and Salesforce, identify account health risks and opportunities, collect product feedback and identify new features and upsell opportunities.
- Maintain partner check-ins, events and executive reviews; build reseller/customer communities and advise on market or industry practices.
- Be Seoul-based, work remotely and onsite with South Korean resellers and customers, and undertake periodic regional travel.
What you need
- 3 to 6 years managing complex SaaS accounts across multiple senior client stakeholders, and experience working in or with the Korean market.
- Business-fluent Korean and professional working English are both essential; Korean with partners/customers and English across regional and global teams.
- Significant project-management experience and/or formal certification such as PMP or Agile.
- Strong technical knowledge in at least two domains: SaaS, Mobile, APIs/SDKs, data integration, Marketing Automation, Direct Marketing, Analytics or Programming such as HTML/Liquid.
- Discuss platform, integration and data questions directly with technically sophisticated resellers.
- Working knowledge of Korean channels including KakaoTalk AlimTalk/ChinguTalk, LMS/MMS and push.
- A strong customer-success record, relationship building, proactive partner engagement, clear communication, follow-up, teamwork and intellectual curiosity.
Good to have
- Hands-on Braze experience is strongly preferred; comparable customer-engagement or marketing-platform experience is a strong alternative. The posting emphasizes existing platform fluency.
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Checked 2026-10-18
BrazeSenior Customer Success ManagerStart a mock application