한국어·English
Braze company · OPEN ROLE
- Company
- Manages the messages brands send customers through app, text, email, and other channels in one place.
- Role
- Owns large customer accounts in Thailand and grows the impact of their Braze adoption.
- Language
- Thai
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Work with well-known brands, mainly based in Thailand, so they get real value out of what they pay for Braze.
- Partner with account executives to drive renewals, retention, and net retention targets.
- Build success plans with customers and guide them with strategic advice to drive feature adoption.
- Proactively analyze product usage to spot account risks and opportunities.
- Stay in regular touch with customers through check-ins, events, and reviews with their leadership.
- Gather customer feedback for product development and coordinate with support teams to resolve issues.
What you need
- Three to six years working in customer success or a similar delivery-facing job.
- Excellent written and verbal communication with strong follow-through.
- A track record of managing complex, high-value accounts with multiple stakeholders.
- Technical fluency in two or more of SaaS, mobile, APIs, marketing automation, or analytics.
- Fluency in Thai.
Good to have
- A project management certification or equivalent experience.
- Experience in a related area such as onboarding or implementation.
Read the employer’s original job description
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Checked 2026-10-18
BrazeSenior Customer Success Manager (Thai Speaking)Start a mock application