한국어·English
Braze company · OPEN ROLE
- Company
- Manages the messages brands send customers through app, text, email, and other channels in one place.
- Role
- Owns success for Japanese client accounts and proves adoption results with data.
- Language
- Japanese
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Own renewal, retention, and net retention targets for assigned customers.
- Be the customer's main point of contact and trusted advisor.
- Build a shared success plan with customers to drive feature adoption.
- Watch product usage to spot opportunities and risks early.
- Keep in regular touch through check-ins and executive business reviews.
- Coordinate with teams like technical support so customers get the help they need.
What you need
- Communicates excellently in Japanese and can also work in business-level English.
- Knows two or more of: SaaS, mobile, APIs, or marketing automation.
- Has 2 to 5 years of relevant experience in onboarding, customer success, implementation, or project management.
Read the employer’s original job description
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Checked 2026-10-18
BrazeSenior Customer Success ManagerStart a mock application