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Canonical company · OPEN ROLE
- Company
- Makes the Ubuntu Linux distribution and helps enterprises adopt open source infrastructure.
- Role
- Leads and coaches the customer success team and improves its processes.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Review the regional team's key metrics and build strategies to grow engagement, retention, and upsells.
- Step in personally to resolve customer issues that are too complex for the team to handle alone.
- Coach team members, run regular performance reviews, and set individual growth goals.
- Work with Sales, Marketing, Product, and Support to align on customer needs.
- Keep clear documentation of the team's work and any process changes.
- Partner with the Global Head of Customer Success to drive results.
What you need
- Hold a bachelor's degree in business, communications, or a STEM field.
- Have experience in customer success within SaaS or software companies.
- Have a track record of growing and developing a customer success team.
- Be willing to travel internationally about four times a year.
Good to have
- Fluency in Japanese, Korean, Spanish, Portuguese, or French is a plus.
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Checked 2026-10-18
CanonicalCustomer Success - Team ManagerStart a mock application