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Canonical company · OPEN ROLE
Dedicated Linux Desktop & Devices Support Engineer, Singapore
Singapore · Remote · Customer Success
- Company
- Makes the Ubuntu Linux distribution and helps enterprises adopt open source infrastructure.
- Role
- Takes desktop and server technical inquiries in Singapore and resolves them end to end.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Investigates issues customers report on Linux desktops and servers to find the root cause.
- Owns and resolves difficult technical problems directly, handing off to senior engineers when needed.
- Works with customers directly by phone, ticketing system, and remote sessions to resolve issues.
- Manages assigned cases against the service level agreement to keep customer satisfaction high.
- Writes new knowledge base articles and keeps existing ones up to date.
- Takes part in a rotating weekend on call schedule.
What you need
- Has hands on experience with Linux troubleshooting such as collecting logs, reading stack traces, and editing configuration files.
- Has experience integrating Linux with other systems such as authentication or directory services and network file systems.
- Brings strong customer support experience and can explain situations calmly.
- Writes and speaks English at a professional level.
- Holds an undergraduate degree in a technical field or has equivalent experience.
- Can travel internationally twice a year for up to two weeks at a time.
Good to have
- Basic programming knowledge in any language is a plus.
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Checked 2026-10-18
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