한국어·English
Canonical company · OPEN ROLE
- Company
- Makes the Ubuntu Linux distribution and helps enterprises adopt open source infrastructure.
- Role
- Manages a portfolio of Japanese-speaking clients and finds renewal and growth opportunities.
- Language
- Native-level Japanese, English
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Help new customers get set up and walk them through products such as Ubuntu, MAAS, and Landscape.
- Coordinate complex projects that bring developers, technical managers, and business decision-makers together.
- Team up with sales, field engineering, and support to shape and run plans that meet each customer's goals.
- Manage a portfolio of customers in an assigned region and spot growth opportunities and renewal risks.
- Run weekly customer and business reviews that surface blockers and drive them to resolution.
- Handle customer support tickets and build campaigns aimed at multiple customers.
What you need
- Speak Japanese at a native level and English fluently.
- Have at least five years in IT with exposure to Linux, data applications, storage, cloud, networking, security, migration, or IoT.
- Can present and guide conversations about complex software.
- Have built or improved internal processes while still hitting customer project deadlines.
- Understand agile methodologies.
Good to have
- Have used Salesforce, Jira, or similar CRM tools.
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Checked 2026-10-18
CanonicalEnterprise Customer Success Manager (Japanese speaker)Start a mock application