한국어·English
Cognition company · OPEN ROLE
- Company
- Builds Devin, the first AI software engineer, and end-to-end software agents.
- Role
- Investigates and resolves complex technical issues for Devin and Windsurf customers.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Investigates and reproduces complex customer issues across cloud infrastructure, CI/CD, APIs, and containers.
- Performs root-cause analysis by reading logs and tracing code paths.
- Handles a high volume of technical issues while keeping investigation quality and customer communication strong.
- Escalates product or infrastructure issues to engineering with full reproduction steps, logs, and environment details.
- Educates customers on best practices, workarounds, and deployment patterns to boost adoption.
- Spots recurring failure patterns and shares feedback with product, engineering, and deployment teams.
What you need
- 4+ years in software engineering, infrastructure engineering, solutions engineering, or technical support.
- Bachelor's degree in computer science or a related field, or equivalent practical experience.
- Working knowledge of Linux, Docker, Git, CI/CD pipelines, AWS, GCP, Azure, and networking basics.
- Able to reproduce and resolve issues from incomplete or ambiguous reports.
- Can read and reason about code in languages such as Python, TypeScript, Java, or Go.
- Strong written communication with both customers and engineering teams.
Good to have
- Experience building internal tools or scripts to speed up debugging, support, or QA.
- Familiarity with LLMs, AI-assisted dev tools, or IDEs.
- Experience in high-volume technical support or customer engineering.
- Experience debugging across multiple layers, from app logic to infrastructure and auth.
- Experience working directly with engineering teams to diagnose and resolve product issues.
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Checked 2026-10-18
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