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Cognition company · OPEN ROLE
- Company
- Builds Devin, the first AI software engineer, and end-to-end software agents.
- Role
- Investigates and resolves complex technical issues for Devin and Windsurf customers.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Reproduce and diagnose complex customer issues across environments like cloud infra, CI/CD, and APIs.
- Trace logs and code paths to find root causes.
- Package reproduction steps, logs, and root-cause hypotheses to hand off to engineering.
- Share recurring best practices and workarounds with customers.
- Build internal playbooks and automation so future investigations go faster.
- Spot recurring failure patterns and pass them on to product and deployment teams.
What you need
- Four or more years in a technical role such as software engineering, infrastructure, or technical support.
- A bachelor's degree in computer science or a related field, or equivalent practical experience.
- Hands-on experience with Linux, Docker, Git, CI/CD, cloud platforms, and networking basics.
- Ability to get to the root of a problem even from an incomplete report.
- Ability to read and reason about code in languages such as Python, TypeScript, Java, or Go.
Good to have
- Experience building internal tools or automation to speed up debugging and support is a plus.
- Familiarity with LLMs, AI-assisted dev tools, or IDEs is a plus.
- Experience in high-volume support or customer engineering is a plus.
- Experience debugging issues that span multiple layers of the stack is a plus.
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Checked 2026-10-18
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