한국어·English
Cohesity company · OPEN ROLE
- Company
- Builds a platform that backs up enterprise data and protects it from ransomware and other threats.
- Role
- Diagnoses and resolves Cohesity product issues for Japanese customers.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Respond to customer inquiries by phone or online for assigned products.
- Provide technical support to customers, partners, and field teams with varying support levels.
- Diagnose and resolve software and hardware issues, including cloud platforms.
- Take part in product previews for new releases and internal process improvement meetings.
- Mentor other technical support engineers and help resolve difficult cases.
- Diagnose complex or sensitive cases and escalate to senior staff when needed.
What you need
- Four or more years as a system administrator or with related technical support certification in the product area.
- Four or more years of second- or third-level technical support experience at an enterprise product company.
- Business-level (N1) or higher Japanese and English.
- A degree in engineering or science.
Good to have
- Three or more years of public or private cloud platform experience.
- Experience with scripting languages such as Python, Perl, or PHP.
- Broad experience across core technologies such as networking, storage, virtualization, Kubernetes, and databases.
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Checked 2026-10-19
CohesitySenior Technical Support EngineerStart a mock application