한국어·English
Datadog company · OPEN ROLE
Technical Escalations Engineer II (Revenue and Cost Management) - APJ
Seoul, South Korea; Sydney, Australia; Tokyo, Japan · Customer Success
- Company
- Give software builders and operators one shared set of evidence.
- Role
- Investigate billing, usage and cloud-cost escalations with customers.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Investigate customer billing, usage and cloud-cost escalations.
- Work with cloud billing APIs, tags, usage data, retention and data-processing settings.
- Reproduce anomalies, write documentation and share feedback with engineering.
What you need
- Analytical troubleshooting and clear technical communication.
- Hands-on use of cloud APIs and operational data to investigate customer issues.
Good to have
- Computer science or engineering degree, Zendesk/Jira experience and Datadog familiarity are bonuses.
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Checked 2026-10-19
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