한국어·English
Deel company · OPEN ROLE
- Company
- Provides a service that handles hiring, payroll, and visas for international workers.
- Role
- Monitors operations for Japanese customers and catches and resolves problems early.
- Language
- Native-level Japanese
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Own a portfolio of customer accounts and catch operational risks before they escalate.
- Spot recurring patterns in customer issues and flag systemic problems to management.
- Communicate with customers during issue resolution and align expectations across internal teams.
- Read account data to understand usage, health, and churn signals, and set priorities.
- Coordinate with support, implementation, and product teams to resolve issues without formal authority.
- Spot onboarding gaps and recommend targeted training to drive adoption.
What you need
- Have 2 to 4 years of experience in customer operations, account management, or customer success.
- Have managed a moderate portfolio of accounts while keeping operational standards high.
- Be comfortable with data tools such as Excel and dashboards to read customer health metrics.
- Work well across teams even without formal authority over them.
- Show a track record of finding process improvements and driving adoption.
- Be a native Japanese speaker.
Read the employer’s original job description
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Checked 2026-10-19
DeelCustomer Operations Manager I | JapanStart a mock application