한국어·English
EDB company · OPEN ROLE
- Company
- Supports the open source Postgres database for enterprise environments.
- Role
- Owns customer satisfaction and renewals for clients in Singapore and Malaysia.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Advise assigned customers on product use that supports their business goals.
- Take responsibility for satisfaction, renewals, and growth across the account portfolio.
- Build trusted relationships with customer decision makers and partner contacts.
- Detect retention risks early and carry out practical response plans.
- Increase adoption by sharing technical guidance and effective operating practices.
- Represent customer needs to product teams and resolve serious account issues.
What you need
- Bring five to ten or more years in enterprise account management, solution engineering, or client services.
- Have managed a substantial portfolio of recurring revenue accounts.
- Understand relational databases as well as software setup and troubleshooting.
- Manage several account plans and complex projects at the same time.
- Explain issues clearly to executives, technical leaders, and other stakeholders.
- Hold a bachelor's degree and be available for travel up to 40%.
Good to have
- Hands-on exposure to databases such as PostgreSQL, MySQL, or Oracle is helpful.
- Experience collaborating with integrators, distributors, or resellers is valued.
- A master's degree or MBA is beneficial.
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Checked 2026-10-19
EDBSenior Customer Success ManagerStart a mock application