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Elastic company · OPEN ROLE
- Company
- Builds a platform that combines search, data analytics, and security monitoring.
- Role
- Designs customer success plans that increase the impact of Elastic adoption.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Lays out what technical success looks like for each customer and builds a matching plan.
- Carries the customer's whole technical journey through, from first setup to wider use.
- Works with the customer to find and clear technical roadblocks so rollout goes smoothly.
- Partners with the account rep and solutions architect on ongoing support that grows annual revenue.
- Bridges the customer and support teams to make issue resolution go better.
- Regularly checks how the customer is using the product and suggests upgrades early.
What you need
- Holds a degree in a field like computer science, engineering, or information systems.
- Has held a comparable role, for example solutions architect, technical consultant, or presales engineer.
- Hands-on experience with Elastic's products or comparable technology.
- Can run several projects at once and still hit deadlines.
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Checked 2026-10-19
ElasticSenior Customer ArchitectStart a mock application