한국어·English
ElevenLabs company · OPEN ROLE
- Company
- Creates lifelike AI voices used in content and conversational services.
- Role
- Designs AI agent adoption for Japanese clients and leads revenue expansion.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Directly support enterprise customers in building and deploying conversational agents on the ElevenLabs Agents Platform.
- Advise customers on how agents are designed, covering personas, conversation flow, tool integrations, and voice customization, all in service of real business outcomes.
- Guide customers on scaling agents across web, mobile, and telephony and integrating them with existing data and systems.
- Analyze agent performance data and conversation logs to find friction points and optimization opportunities.
- Own expansion outcomes for a portfolio of enterprise accounts, driving net revenue retention and multi-product adoption.
- Work with sales, engineering, and other account managers to turn technical success into durable revenue growth.
What you need
- Have 5-7 years of customer success or account management experience with complex B2B SaaS, developer tools, or AI/ML products in Japan.
- Have experience building and deploying AI agents.
- Have experience with API integrations and SDKs.
- Have a track record of owning a revenue quota and closing cross-sell opportunities.
- Have excellent communication skills for building trust with customers at all levels of an organization.
- Have a deep understanding of the Japan market and cultural context.
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Checked 2026-10-18
ElevenLabsAccount Manager - JapanStart a mock application