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Genesys company · OPEN ROLE

Genesys

AI Architect

Tokyo · Flexible work · GTM · Sales · BD

Company
Builds software that runs call centers and customer service with AI.
Role
Teaches Japan's field teams how to use AI agents and supports sales.

What you will do

We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.

Responsibilities

  • Uses deep knowledge of Genesys AI products to show customers and prospects their value.
  • Designs and prototypes new AI use cases and solution approaches that showcase what sets Genesys AI apart.
  • Supports pre-sales work: technical discovery, solution design, demos, sandboxes, and value assessments.
  • Shares technical feedback and customer insight with product management to help shape AI features.
  • Builds technical content, demos, and workshops that support Genesys and partner field teams.
  • Engages CIO/CTO stakeholders to position Genesys AI within their broader IT strategy.

What you need

  • Has hands-on experience with modern AI technology such as ML, NLU/NLP, and prompt engineering.
  • Has a track record partnering with sales teams on AI technical solutioning.
  • Has expertise integrating Genesys AI into customer tech stacks and the Genesys Cloud platform.
  • Is legally eligible to work in Japan.
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Checked 2026-10-13

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