한국어·English
Genesys company · OPEN ROLE
- Company
- Builds software that runs call centers and customer service with AI.
- Role
- Designs AI-driven CX transformation strategy together with Japanese customers.
- Language
- Native-level Japanese, business-level English
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Work with clients to pinpoint high value opportunities across digital, voice, and contact center operations.
- Co-create CX transformation roadmaps that fit business goals and technical readiness.
- Turn strategy into delivery plans and pilots, then scale them with clear success metrics.
- Design workflows and screens using bots, agent assist tools, and automated routing.
- Lead executive workshops and hands-on training so new ways of working stick.
- Prove adoption impact and ROI using data and experiments.
What you need
- Bachelor's degree in business, technology, or a related field, or equivalent practical experience.
- Three or more years consulting on customer experience, digital transformation, or contact center operations.
- Three or more years leading large scale projects that changed how customers experience a business.
Good to have
- Hands on experience with AI and automation projects such as voice or chat bots.
- Understanding of data, basic NLP, prompt design, and responsible AI principles.
- Knowledge of cloud integration patterns and APIs.
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Checked 2026-10-19
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