한국어·English
Genesys company · OPEN ROLE
- Company
- Genesys connects customer intent with controlled actions across people, AI and enterprise systems.
- Role
- Build AI prototypes, integrations and reusable assets that reach customer production.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Work with executive sponsors and customer stakeholders to shape AI transformation roadmaps, and prioritize by business KPIs such as AHT and CSAT.
- Define reference architectures, integration standards and AI design patterns, and lead process redesign workshops across channels and business units.
- Deliver rapid POC and MVP builds with Genesys Cloud AI Studio and Copilot and integrate them with customer CRM, ERP and third-party systems.
- Make sure solutions meet security, privacy and regulatory requirements such as GDPR, PDPA, PCI and HIPAA, with guardrails against bias and unsafe responses.
- Evaluate performance against KPIs, refine designs and hand production-ready assets to the Customer Success and Professional Services teams.
What you need
- Bachelor's degree in Computer Science, IT, Business, Data Science or a related field, or equivalent hands-on experience in CX or AI solution delivery.
- 12+ years of relevant experience, including 5+ years implementing CX, CRM or AI orchestration platforms and 3+ years in solution architecture, systems integration or AI-enabled process design.
- Experience working with APIs, data pipelines and modern cloud environments such as Genesys, AWS, Azure and GCP.
- Experience implementing conversational AI or agent assist across voice, chat and messaging, plus understanding of REST APIs, event-driven architecture and JSON.
- Native Korean and business English, and legal permission to work in Korea.
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Checked 2026-10-19
GenesysPrincipal AI Solutions Architect, Customer SuccessStart a mock application