한국어·English
Genesys company · OPEN ROLE
- Company
- Builds software that runs call centers and customer service with AI.
- Role
- Leads large Japanese enterprise customers to a successful AI-based CX transformation.
- Language
- Native/fluent Japanese, business-level English
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Manage a portfolio of enterprise accounts as their main point of contact with hands on engagement.
- Understand each customer's goals and metrics and build a success plan around them.
- Tie product adoption to the customer's business outcomes to drive value.
- Run regular executive business reviews to keep customers updated on progress.
- Work with technical account managers, professional services, renewal, and sales teams across the customer journey.
- Spot and pursue upsell and renewal opportunities.
What you need
- Eight or more years in a technology related field, including consulting or enterprise account management.
- A bachelor's degree in a technology or business field.
- Experience with CRM tools such as Salesforce or Gainsight.
- Native or fluent Japanese with working level English.
Good to have
- Experience working in a call center, BPO, or service provider setting, or serving such organizations as customers.
- Familiarity with the customer experience industry and its technology.
- Ability to quickly pick up telecom, AI, or software concepts.
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Checked 2026-10-19
GenesysSenior Customer Success ManagerStart a mock application