한국어·English
Genesys company · OPEN ROLE
- Company
- Builds software that runs call centers and customer service with AI.
- Role
- Leads the Asia digital customer success team and helps drive revenue expansion.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Leads and coaches APAC digital Customer Success Managers and the India region CSM team.
- Runs a digital first customer success strategy that uses automation and AI to lift retention and net revenue retention.
- Monitors customer health and risk signals with tools like Gainsight, Tableau, and Salesforce and steps in early when needed.
- Builds standardized customer success practices and operating models across the team.
- Works with the renewals team to strengthen forecasting and renewal execution.
- Partners with sales and partner teams to find cross sell and upsell opportunities.
What you need
- Has 9 plus years in customer success in a SaaS environment, including leading teams.
- Has a track record managing renewals, retention, and expansion at scale.
- Has led digital or enterprise customer portfolios using data driven methods.
- Has used customer success and analytics tools such as Gainsight, Salesforce, or Tableau.
- Holds a bachelor's degree in business or a related technical field.
Good to have
- Experience leading APAC sub regions such as India is a plus.
- Strong knowledge of CX platforms and cloud technology is a plus.
- Experience scaling digital first engagement with AI and automation is a plus.
- Willingness to travel about 30 percent of the time is a plus.
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Checked 2026-09-21
GenesysSenior Manager, Digital Lead (Customer Success)Start a mock application