한국어·English
GitLab company · OPEN ROLE
- Company
- Provides a DevSecOps platform that helps companies build and ship software securely.
- Role
- Provides hands-on technical guidance to help Japan customers get value from GitLab.
- Language
- Fluent Japanese and English required
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Give hands-on technical guidance to customers across APJ to help them get value from the platform.
- Work with account managers and renewal managers to align technical advice with customer goals.
- Advise on source code management, CI/CD, security, and agile planning to unblock implementations.
- Lead workshops, demos, and enablement sessions that build customer confidence and adoption.
- Keep growing your specialty knowledge and stay current on new product capabilities.
- Manage several customer engagements at once while communicating status and risk clearly.
What you need
- Have experience giving technical consulting and solution guidance over video calls and in writing.
- Be familiar with source code management, CI/CD, security, and agile planning practices.
- Have a hands-on technical background in software development or systems engineering.
- Communicate clearly and work well with customers and cross-functional teams.
- Be based in Japan with full working rights there.
- Speak fluent Japanese and English.
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Checked 2026-10-19
GitLabSenior Customer Success Engineer, JapanStart a mock application