한국어·English
GitLab company · OPEN ROLE
- Company
- Keep a software change inside one trail of permissions, checks and evidence.
- Role
- Resolve difficult customer cases, mentor teammates and contribute fixes.
- Language
- Fluent Korean required
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Lead difficult customer cases via Zendesk, merge requests, email and video, including escalated interactions.
- Investigate Linux systems, logs and the Ruby on Rails codebase; reproduce performance problems and bugs and contribute fixes.
- Mentor teammates on troubleshooting and customer communication through pairing and cross-team collaboration.
- Improve support practices, product quality, documentation, reusable content and support tools.
- Work with Product, Development, Infrastructure, Customer Success and Sales on fixes, new features and roadmap priorities.
- Join regular weekday and weekend daytime on-call, supporting self-managed and SaaS customers and coordinating with GitLab.com Production.
- Review applications and assessments and join interviews to help hire Support team members.
What you need
- Own complex customer-facing cases from first contact through triage, reproduction, bug reporting, resolution and clear communication.
- Strong Linux administration, scripting, Git and CI/CD experience in production or customer environments, at infrastructure and application levels.
- Ability to mentor teammates through pairing, case reviews and cross-team collaboration.
- Work with Product, Engineering and Sales to turn feedback into fixes, feature improvements and roadmap priorities.
- Familiarity with DevOps, Kubernetes, serverless computing and how GitLab deployment choices affect customers.
- Demonstrated learning, cross-team collaboration and transferable technical support or engineering skills.
- Fluent Korean is required. The role is remote in South Korea and includes daytime weekday/weekend on-call.
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Checked 2026-10-19
GitLabSenior Support EngineerStart a mock application