Customer Onboarding Specialist

Seoul, Korea · Customer Success

Company: AI does the paperwork of brand protection, so brands can control where they are sold.
Role: Scope new customers' needs, recommend the service package and configure accounts before handoff to operations.
Language: Bilingual Korean and English

What you will do

We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.

Figures out what a new customer needs right after they sign, then sets the scope and success metrics for their brand protection setup.
Picks the right service package for a customer based on the type of abuse they face and how much enforcement volume they need.
Walks customers through the onboarding steps together with internal teams and spells out what happens next.
Juggles onboarding requests coming in from sales teams in different regions, handling the most urgent ones first.
Coordinates with outside partners plus the product and engineering teams, flagging problems as soon as they surface.
Writes up internal process guides and standard procedures, and trains teammates on them.

Brings three-plus years of work in areas like customer onboarding, implementation, project management, or customer success.
Fluent in both Korean and English, able to communicate daily with Korea-based teams and global stakeholders.

Has experience with SaaS customer onboarding or customer service.
Familiar with e-commerce platforms, marketplaces, or brand and IP related tools and databases.
Has created or maintained process documentation, training materials, or SOPs.
Comfortable working with both technical and non-technical stakeholders.

Read the employer’s original job description

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Checked 2026-10-19

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