한국어·English
MongoDB company · OPEN ROLE
- Company
- Builds the document-based database MongoDB and the cloud service Atlas.
- Role
- Manages a large book of customers using data and grows their adoption results.
- Language
- Mandarin Chinese
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Lead onboarding for many customers at once using adoption data, catching risks early.
- Mix one-on-one and one-to-many outreach to keep customers actively using the product.
- Own the account plan for thousands of customers, driving their maturity, retention, and revenue.
- Forecast and report on revenue retention, and work with presales to find new opportunities.
- Use AI tools to keep customer records in internal systems accurate.
- Carry customer feedback into the company and coordinate with sales, product, support, and training teams.
What you need
- Five to seven or more years in a technical role that works directly with customers, such as technical customer success, solutions architecture, professional services, or technical account management.
- Three or more years owning customer health and revenue outcomes across a group of accounts.
- Strong verbal and written communication that can move both technical and business outcomes.
- A bachelor's degree in computer science or a STEM field, or equivalent technical work experience.
- Speaks Mandarin and is based in Hong Kong.
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Checked 2026-10-19
MongoDBCustomer Success Manager (Scaled)Start a mock application