한국어·English
MongoDB company · OPEN ROLE
- Company
- Builds the document-based database MongoDB and the cloud service Atlas.
- Role
- Manages adoption results for Japanese clients and leads renewals and expansion.
Log in to mock apply, save this role or see more roles.
What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Spot risks early and guide best practices to keep customer deployments healthy.
- Run business reviews that assess technical health and operating performance.
- Own the account plan for a portfolio of customers to grow the value and revenue they create over time.
- Track progress against business outcomes and forecast revenue to leadership.
- Keep internal systems accurate and use AI tools to improve daily workflows.
- Carry the customer's voice internally and work with sales, product, and support teams.
What you need
- Five to seven or more years in a technical customer-facing role such as customer success, solutions architecture, implementation consulting, or technical account management.
- Three or more years accountable for a book of enterprise customers' revenue and operational health.
- Strong ability to communicate both technical and business points persuasively.
- A bachelor's degree in computer science or a related technical field, or equivalent experience.
Read the employer’s original job description
See how your resume reads for this role
A former Korea GM at a global company reads it and tells you what to improve for this role. It uses 1 credit.
Checked 2026-10-19
MongoDBCustomer Success ManagerStart a mock application