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MongoDB company · OPEN ROLE
- Company
- Builds the document-based database MongoDB and the cloud service Atlas.
- Role
- Manages adoption outcomes for Hong Kong customers and leads renewals and expansion.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Spots customer risk early and advises on best practices and operating strategy to keep deployments healthy.
- Runs customer business reviews that analyze technical health and operational performance and turn them into value based outcomes.
- Owns the account plan elements that drive customer lifetime value, retention, and revenue realization for a portfolio of accounts.
- Tracks retention and revenue realization for leadership and works with presales to find expansion opportunities.
- Carries the voice of the customer into the product roadmap and works across sales, product, services, support, and training.
- Keeps internal systems accurate so customer data stays a single source of truth.
What you need
- Has 5 to 7+ years in a technical customer facing role.
- Has 3+ years owning customer health and revenue realization for a defined enterprise book of business.
- Communicates clearly in speech and writing to influence both technical and business outcomes.
- Holds a bachelor's degree in computer science, STEM, or equivalent technical experience.
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Checked 2026-10-19
MongoDBSenior Customer Success ManagerStart a mock application