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Palo Alto Networks company · OPEN ROLE

Palo Alto Networks

Customer Success Architect

Office - Korea - Seoul · Customer Success

Company
Consolidate security tools into platforms; help Korean customers buy, validate and run them.
Role
Guide XDR/XSIAM adoption, integrations and customer outcomes.

What you will do

We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.

Responsibilities

  • Guide the team in effective customer deployment and customization of XDR/XSIAM across the lifecycle.
  • Ensure the team acts as product experts, supporting scripts, troubleshooting, training and technical requests.
  • Work with product and engineering to improve customer and partner outcomes.
  • Turn technical knowledge into articles and guides for wider customer coverage.

What you need

  • Develop and maintain Python scripts.
  • Security design/architecture, content development and workload automation.
  • EDR, SIEM, SOAR, NGFW and their ecosystems.
  • Familiarity with cloud technologies, providers such as GCP, AWS or Azure, and use cases.
  • Security incident response or SOC analyst/manager experience.
  • Customer-facing experience is a must.
  • Work under pressure and prioritize tasks.
  • Business-level Korean AND English required.

Good to have

  • JavaScript or PowerShell is a plus.
  • Attack surface management familiarity is a plus.
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Checked 2026-10-15

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