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Sendbird company · OPEN ROLE

Sendbird

Contract Technical Writer

Seoul, South Korea · Engineering · AI

Company
Connect customer memory with governed actions across channels.
Role
Write documentation and UX copy with feedback.
Language
Fluent English and Korean, written and spoken

What you will do

We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.

Responsibilities

  • Creates and maintains high-quality content such as documentation, user guides, and UI text.
  • Writes UX copy such as button labels, error messages, onboarding flows, and tooltips that reduce friction.
  • Builds a feedback loop and folds customer insight into content improvements.
  • Uses AI tools actively in the writing workflow while applying their own judgment to the output.
  • Researches competitor products, B2B trends, and developer communities to keep content competitive.

What you need

  • Has 0-2 years of experience in technical writing, UX writing, content design, or a related field, for a 6-month contract.
  • Can spot where content fails to land its message and explain why.
  • Has used AI tools in real writing or content work.
  • Is fluent in both English and Korean, written and spoken.
  • Is familiar with collaboration tools such as Git, GitBook, Confluence, Jira, or Figma.
  • Has a bachelor's degree or equivalent experience.

Good to have

  • Has a background in computer science or technical writing.
  • Has experience with AI or SaaS product development.
  • Is familiar with APIs, SDKs, or a programming language such as Swift, Kotlin, or JavaScript.
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Checked 2026-10-10

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