한국어·English
Veeva Systems company · OPEN ROLE
- Company
- One specialist cloud for regulated drug work, with agents now doing routine work inside it.
- Role
- Answer RTSM customer support requests by phone or email and process inquiries and change requests.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Answer incoming customer support requests by phone or email quickly and accurately.
- Handle inquiries and change requests following department policies and procedures.
- Work closely with the operations team to resolve customer support requests.
- Tell the operations team promptly about service issues or customer concerns.
- Partner with the business development team to exceed support expectations while building new knowledge.
What you need
- Good interpersonal skills.
- Able to communicate in English with team members and customers of different roles and skill levels.
Good to have
- A major in computer science.
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Checked 2026-10-19
Veeva SystemsCustomer Success Associate - RTSMStart a mock application