한국어·English
Veeva Systems company · OPEN ROLE
- Company
- One specialist cloud for regulated drug work, with agents now doing routine work inside it.
- Role
- Own relationships with key quality customers after go-live, lead CSM events and shape their roadmaps.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Helps customers who have already gone live get the most out of Veeva Quality applications.
- Builds and owns the relationship with each customer's application owners.
- Runs regular meetings to show results and find new ways to help.
- Recommends better ways to use the product and builds a roadmap tied to customer goals.
- Runs events such as training sessions or user meetups so customers can learn from each other.
- Explains product releases and roadmaps in terms customers can easily follow.
What you need
- Has 7+ years working in quality within the life sciences industry.
- Has worked at, or with, a pharmaceutical or CRO company.
- Has customer-facing consulting experience.
- Has managed relationships with decision makers.
- Communicates well in both Korean and English, spoken and written.
- Can travel up to 25% of the time.
Good to have
- Has 7+ years working in software or consulting.
- Has managed quality in a SaaS or cloud setting.
- Has worked with Veeva Vault.
Read the employer’s original job description
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Checked 2026-10-19
Veeva SystemsCustomer Success Manager - Quality - KoreaStart a mock application