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Veeva Systems company · OPEN ROLE
- Company
- One specialist cloud for regulated drug work, with agents now doing routine work inside it.
- Role
- Help migrate legacy RTSM and Windows infrastructure to AWS and handle Tier 3 support escalations.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Join architecture work to migrate legacy RTSM (Randomization and Trial Supply Management) and Windows infrastructure to AWS.
- Define, document and keep refining operational workflows, incident procedures and support practices as the team scales.
- Run deep root cause analysis on complex system failures and propose scalable fixes that stop them recurring.
- Spot, track and reduce technical risks before they become severe outages or customer issues.
- Take escalated Tier 3 support issues involving Windows Server, SQL databases and web services.
What you need
- A four-year degree in an IT-related field, or equivalent experience in a related field.
- 5+ years of Windows Server, IIS and MSSQL experience.
- 3+ years of help desk support experience.
- AWS experience and proven scripting skill in languages such as PowerShell and VBScript.
- Strong communication skills and a willingness to learn.
Good to have
- Experience with infrastructure monitoring tools.
- Experience with VMware and vSphere.
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Checked 2026-10-18
Veeva SystemsTechnical Operations Support EngineerStart a mock application