한국어·English
Zendesk company · OPEN ROLE
- Company
- Builds customer service software that manages customer inquiries and support.
- Role
- Goes directly on-site with clients to build out Zendesk AI features.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Embed with customer accounts to build AI agent and LLM-powered solutions from discovery through production rollout.
- Build API integrations, data pipelines, and RAG systems that connect the data these solutions need.
- Resolve tough technical issues across data, infrastructure, and model behavior as the last line of support.
- Work with sales engineering and product teams to map customer systems and design integration patterns.
- Feed field learnings back to the product team to reduce friction in future deployments.
What you need
- 5+ years of experience building production software.
- Proficient in Python, JavaScript, and TypeScript.
- Hands-on experience deploying or integrating LLM-based solutions in a live environment.
- Experience with cloud platforms such as AWS, GCP, or Azure, and container deployment with Docker and Kubernetes.
- Able to travel to customer sites up to about half the time.
Good to have
- Experience as an FDE, in professional services, solutions engineering, or technical account management deploying enterprise AI or SaaS.
- Experience with LLM tooling such as LangChain, LlamaIndex, or Haystack.
- Familiar with Zendesk products and APIs, or experience integrating customer support platforms.
- Experience monitoring ML/AI systems and managing their operating cost.
- Experience with data governance, handling personal data, and enterprise security or compliance.
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Checked 2026-10-19
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